Support Center

Product Overview 10

• What is Vetrax®? (Video)
• Does Vetrax® support GPS?
• Can I use my Vetrax® Sensor on my cat?
• Can I connect my Vetrax® Sensor to a cellular hotspot?
• How to update your sensor using the Vetrax® Firmware Updater

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Shipping & Receiving 1

• How do I make changes to my home delivery order?

At the Practice (Topics for Veterinarians) 19

• How does the Vetrax® process work? (Video)
• Setting up your veterinary practice
• Setting up your patient (Video)
• How do I set up practice staff within my Vetrax® Veterinary Portal?
• How do I contact my client via the Vetrax® messaging system? (Video)

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At Home (Topics for Pet Owners) 24

• What Android version is compatible with the Vetrax® App?
• What iOS version is compatible with the Vetrax® App?
• Does my Vetrax® Sensor come with a warranty?
• Is the Vetrax® Sensor safe for my dog to wear?
• What is included in the box that contains my Vetrax® Sensor?

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Healthy Weight Challenge (For Pet Owners) 12

• What is the Hill's Healthy Weight Challenge (HWC)?
• How can my dog participate in the Hill's Healthy Weight Challenge?
• When can I enroll in the Hill's Healthy Weight Challenge?
• When does the Healthy Weight Challenge end?
• How are Healthy Weight Challenge points calculated?

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Healthy Weight Challenge (For Veterinarians) 3

• How do I view my scoreboard at my veterinary practice?
• I'm a veterinarian, how can I update a patient's weight?
• I'm a veterinarian, how can I register a new patient for the Hill's Healthy Weight Challenge?