At Home (Topics for Pet Owners)

What Android version is compatible with the Vetrax® App?
The Vetrax App is compatible with Android 5.0 (Lollipop) and above. 
Wed, 23 Jan, 2019 at 9:33 AM
What iOS version is compatible with the Vetrax® App?
The Vetrax App is compatible with iOS 10.0 and above.
Wed, 23 Jan, 2019 at 9:33 AM
Does my Vetrax® Sensor come with a warranty?
Yes, Vetrax sensors come with a one-year warranty. AGL will replace any Vetrax sensor free of charge if found to be defective within one year of activation. ...
Wed, 23 Jan, 2019 at 9:33 AM
Is the Vetrax® Sensor safe for my dog to wear?
The United States Federal Communications Commission (FCC) is the government agency that regulates communications by radio frequency. Pet wearable sensors are...
Wed, 23 Jan, 2019 at 9:33 AM
What is included in the box that contains my Vetrax® Sensor?
The packaging contains a Vetrax Sensor, a USB charger, a USB cable, a set of four rubber straps, and a sensor base-plate. 
Wed, 23 Jan, 2019 at 9:33 AM
How do I attach the Vetrax® Sensor to the collar?
Step 1: Use the appropriate rubber strap to attach the sensor base-plate to the dog’s collar.            Step 2: Align the pin on the back of the senso...
Wed, 23 Jan, 2019 at 9:33 AM
How do I know if my Vetrax® Sensor is on?
The sensor's LED will flash green every fifteen seconds. However, if your dog is resting, the sensor will not flash green but will revert to sleep mode.  
Wed, 23 Jan, 2019 at 9:33 AM
Why is the LED on my Vetrax® Sensor flashing red?
A red indication from the Vetrax Sensor LED during normal operations means the sensor battery has depleted and needs to be charged. Simply remove the sensor ...
Wed, 23 Jan, 2019 at 9:33 AM
How do I determine which rubber strap fits my dog's collar?
Four rubber straps are provided in the box with your new Vetrax™ Sensor to ensure your sensor and sensor base-plate fit tightly and securely on your pet’s co...
Wed, 23 Jan, 2019 at 9:33 AM
Vetrax® Sensor LED indicators
The Vetrax Sensor is equipped with a multi-color LED that allows users of the system to visually observe the status of the sensor. The various operational st...
Wed, 23 Jan, 2019 at 9:33 AM