At Home (Topics for Pet Owners)

What are Vetrax® Scores?
The Vetrax App for Pet Owners includes scores to assist with monitoring dermatology, mobility, healthy weight and wellness plans. The scores are statistical ...
Wed, 23 Jan, 2019 at 9:33 AM
Managing my Vetrax® subscription and profile information
Pet owners are able to manage their Vetrax subscriptions, and profile information, by signing into their account within the Vetrax Client Portal. To begin, s...
Wed, 23 Jan, 2019 at 9:33 AM
Is the Vetrax® sensor compatible with 5 GHz networks?
The Vetrax Sensor was designed to take advantage of the benefits and prevalence of 2.4 GHz Wi-Fi networks, therefore, it is not compatible with 5 GHz network...
Wed, 23 Jan, 2019 at 9:33 AM
Attaching a Vetrax® sensor to your dog's collar with Alternative Bands
Vetrax sensors are shipped with a packet of straps for various size collars. These straps were designed to break as a fail-safe should a dog's sensor bec...
Wed, 23 Jan, 2019 at 9:33 AM
How do I add or update a photo of my dog in the Vetrax App?
Step 1: Open the Vetrax® App and select the silhouette button on the bottom right of your screen. This will open the "More" tab. Step 2: Sel...
Wed, 23 Jan, 2019 at 9:33 AM
Where can I see the battery status of my Vetrax® Sensor?
Step 1: Open the Vetrax® App and select the silhouette button on the bottom right of your screen. This will open the "More" tab. Step 2: Sel...
Wed, 23 Jan, 2019 at 9:33 AM
How do I set up Vetrax® on my Android device?
Step 1: Visit the Play Store on your mobile device to download the Vetrax® App. Step 2: Start the Vetrax® App, then select "Create Account" from...
Wed, 23 Jan, 2019 at 9:33 AM
How do I set up Vetrax® on my Apple (iOS) device?
Step 1: Visit the App Store on your mobile device to download the Vetrax® App. Step 2: Start the Vetrax® App, then select "Create Account" from ...
Wed, 23 Jan, 2019 at 9:33 AM
How do I find my Vetrax® Sensor's firmware version?
Step 1: Open the Vetrax® App and select the silhouette button on the bottom right of your screen. This will open the "More" tab. Step 2: Sel...
Wed, 23 Jan, 2019 at 9:33 AM
How do I charge my Vetrax® Sensor?
Step 1: Detach the sensor from its base-plate by pressing down on the tab on the base-plate while simultaneously rotating the sensor. Step 2: Use the prov...
Wed, 23 Jan, 2019 at 9:33 AM